Integrations
Plugs into the stack you already run.
Hoop sits between your helpdesk and your subscription billing tool, with Shopify commerce data as the context layer. It reads cancellation tickets from one side, subscriber and order context from the other, and writes accepted saves back. About 20 minutes of setup, no migration.
Helpdesk
Where Hoop meets your subscribers. Cancel tickets get answered the moment they arrive, even when your team is offline.
Hoop reads every cancellation ticket the moment it lands in Gorgias and runs the save conversation right in the ticket thread. Your team sees every reply, and tickets outside the cancellation queue are never touched.
- Intercepts cancel tickets 24/7
- Replies in your brand voice, in-thread
- Escalates edge cases to your team
Same save-flow automation for Zendesk teams. Hoop picks up cancellation tickets as they arrive, has the conversation, and logs every reason, offer, and outcome back to the ticket.
- Works with email and chat tickets
- Draft mode for human review
- Full conversation history on the ticket
Hoop runs the same save conversation for teams on Kustomer. Cancellation conversations get picked up the moment they arrive, handled in your brand voice, and logged with every reason, offer, and outcome.
- Intercepts cancel conversations 24/7
- Replies in your brand voice
- Escalates edge cases to your team
Subscription billing
Where the save actually happens. Hoop reads the subscription state before making an offer, and applies the change automatically when they accept.
Hoop pulls the subscriber's order history, current products, subscription length, and delivery schedule from Recharge. When a save offer is accepted, the change writes back automatically: skip, swap, pause, or discount.
- Reads full subscriber context
- Writes accepted saves back automatically
- No manual subscription edits
Full read and write integration for Skio-billed subscriptions. Hoop reads the subscription state before making an offer and applies the accepted change without your team touching the billing dashboard.
- Reads subscription state and history
- Applies pauses, skips, swaps, discounts
- Outcome logged on every save attempt
Commerce data
The context layer. Hoop reads who the customer is and what they've bought so every save conversation starts informed.
Hoop reads commerce data from Shopify: order history, products, and customer context. That's what lets the agent understand who a subscriber is and what they've actually bought before it picks a save offer.
- Reads order and customer history
- Product catalog context for swaps
- No code on your storefront
Live within a week
Connect via OAuth
Authorize Hoop's access to your helpdesk and billing tool. About 20 minutes, no engineering work, no migration.
We ingest your history
Hoop's team handles the integration and ingests your last 90 days of cancellation history so the agent starts with real context.
Write your policy in plain English
Together we write your retention policy: which offers, for which reasons, for which segments. No macros, no decision trees.
Sandbox, then go live
Hoop runs in draft mode while your team reviews every reply. Most subscription brands are live within a week.
Integration questions
What does Hoop integrate with?
Hoop works with Gorgias, Zendesk, and Kustomer on the helpdesk side, and Recharge or Skio for subscription billing. It also connects to Shopify to read commerce data: orders, products, and customer history. Setup takes about 20 minutes via OAuth. No migration required.
Do I need engineering resources to set up Hoop?
No. Hoop connects through OAuth and our team handles the integration end-to-end, including ingesting your last 90 days of cancellation history. There is no code to deploy and nothing to migrate.
Is Hoop safe to use on customer-facing tickets?
Yes. Hoop runs in draft mode by default during onboarding, so your team reviews every reply before it goes out. Once you're confident, Hoop can send replies on its own for cancellation tickets only. It never touches ticket categories outside the cancellation queue.
My helpdesk isn't listed. Can I still use Hoop?
Gorgias, Zendesk, and Kustomer are supported today, with more helpdesks on the way. Book a demo and tell us what you're running, and we'll let you know where it sits on the roadmap.
Your stack, but it saves subscribers.
Book a demo and we'll walk through the integration against your actual setup.
Book a demo