Integrations
Hoop sits between your helpdesk and subscription billing tool, with Shopify commerce data as the context layer. It reads cancellation tickets, brings in subscriber and order context, and writes accepted saves back.
Customer + order context
Hoop replies in your brand voice with one intentional offer.MonthlyEvery 6 weeks
Supported stack
Hoop works inside the systems your CX team already knows. Each connection has a clear job, and every outcome stays visible in the source ticket.
Where Hoop meets your subscribers. Cancel tickets get answered the moment they arrive, even when your team is offline.
Hoop reads every cancellation ticket the moment it lands in Gorgias and runs the save conversation right in the ticket thread. Your team sees every reply, and tickets outside the cancellation queue are never touched.
Same save-flow automation for Zendesk teams. Hoop picks up cancellation tickets as they arrive, has the conversation, and logs every reason, offer, and outcome back to the ticket.
Hoop runs the same save conversation for teams on Kustomer. Cancellation conversations get picked up the moment they arrive, handled in your brand voice, and logged with every reason, offer, and outcome.
Where the save actually happens. Hoop reads the subscription state before making an offer and applies the change automatically when they accept.
Hoop pulls the subscriber's order history, current products, subscription length, and delivery schedule from Recharge. When a save offer is accepted, the change writes back automatically: skip, swap, pause, or discount.
Full read and write integration for Skio-billed subscriptions. Hoop reads the subscription state before making an offer and applies the accepted change without your team touching the billing dashboard.
The context layer. Hoop reads who the customer is and what they've bought so every save conversation starts informed.
Hoop reads commerce data from Shopify: order history, products, and customer context. That's what lets the agent understand who a subscriber is and what they've actually bought before it picks a save offer.
Setup
Authorize Hoop's access to your helpdesk and billing tool. About 20 minutes, no engineering work, no migration.
Hoop's team handles the integration and ingests your last 90 days of cancellation history so the agent starts with real context.
Together we write your retention policy: which offers, for which reasons, for which segments. No macros, no decision trees.
Hoop runs in draft mode while your team reviews every reply. Most subscription brands are live within a week.
Common questions
Book a demo and we'll walk through the integration against your actual setup.
Book a demo