Customer support AI that
earns your trust.
Answer customers 24/7 with confidence. Hoop works in your helpdesk, learns your brand voice, and trains one workflow at a time to automate common questions like WISMO and refunds.
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You've been here before.
Your helpdesk AI hallucinated a policy
It pulled wrong info from Shopify. The reply didn't match your voice. You turned it off after a week.
You don't trust AI to talk to your customers
You built this brand voice over years. Handing it to a bot that goes off-script feels reckless.
So your team is still doing everything manually
50+ tickets a day, same questions, same answers. Your best people spending hours on WISMO.
Traditional AI vs. AI that earns your trust
Traditional AI
Hoop
Draft. Review. Automate.
Draft
Hoop drafts replies for your team to review. You see exactly what it would say before anyone else does.
Review
Your team approves, edits, or rejects. Every correction teaches Hoop your voice and policies.
Automate
When you're confident, turn on live responses. One workflow at a time. You set the pace.
Hi, I ordered the blue ceramic vase 3 days ago and haven't received any shipping info yet. Can you help?
Hey Sarah! Your order shipped yesterday via USPS. Here's your tracking: 9400111899230300512. It should arrive by Thursday. Let me know if you need anything else!
- The Bloom Team
Automate at your pace.
You choose what to automate and when. Work in sandbox mode until you're confident. WISMO first, then returns, then sizing. Expand one workflow at a time.
Hoop will never send a message until you're ready.
“None of the tools I've used in the past achieved this level of accuracy. I used to spend 2-3 hours a day on support, now it's 30-45 minutes.”
James
Thunderstick Studio
Works with your existing tools
Connect your helpdesk and ecommerce stack in minutes.
Common questions
Most helpdesk AI goes live immediately and hopes for the best. Hoop starts by drafting replies your team reviews, so you can see exactly what it would say before any customer does. You turn on automation one workflow at a time, only when you're confident.
Yes. Hoop learns your voice from your ticket history and every edit your team makes. It doesn't generate generic responses. It writes like your best agent, using your tone, your policies, and real data from Shopify.
That's why drafts come first. Your team catches anything off before it reaches a customer. Every correction makes Hoop more accurate. And with sandbox mode, you can test automation on real tickets without sending anything live.
About 20 minutes. Connect your helpdesk and Shopify, and Hoop analyzes your ticket history to learn your most common inquiries, your voice, and your policies. No lengthy training or prompt engineering required.
Hoop integrates with Gorgias and Zendesk. It works inside your existing helpdesk, so your team doesn't need to learn a new tool or change their workflow.