Turn cancellation requests into saved subscribers.
Extend LTV on subscriptions by making the right save offer at the right time, directly in your helpdesk.
“I do pride myself in having a great team of agents. I was really impressed to see that Hoop was able to not only maintain that level, but provide even better responses in certain situations than our agents would have.”
Plugs into your existing helpdesk and subscription billing stack to manage updates end-to-end.
The save conversation is the highest-leverage moment in your funnel.
Acquiring a subscriber takes paid spend, time, and a first-order discount. Saving an existing one takes a real conversation about why they're cancelling. Hoop is built to run that conversation on every ticket.
Hoop asks why before it cancels.
Generic tools hear “cancel” and confirm it. Hoop asks the subscriber why first, capturing the real reason in the moment, not days later in an exit survey.
Your save playbook, in plain English.
Write the retention policy in plain English. Hoop reads each cancellation against your policy and makes the right offer in your brand voice.
A/B test offers without rewriting macros.
Change the policy by telling the agent in plain English. Test new save offers without rewriting macros or retraining your team.
See what's actually saving your subscribers.
Every cancellation Hoop handles produces structured data: the reason, the offer, the outcome, the subscription value. You finally get the retention numbers your helpdesk can't give you.
Watch your save rate climb.
Save rate compounds month over month as Hoop learns which offers actually save which subscribers. What worked last month becomes the floor for what works next.
See why subscribers actually leave.
Hoop captures the reason on every ticket and rolls them up by frequency. Use the list to fix the upstream problem, not just the next ticket.
Which offers convert which subscribers.
Save rate broken down by reason and offer. The discount that wins on price-sensitive subscribers might do nothing for the ones with too much product. Hoop shows you which is which.
Real revenue, not estimates.
The subscription value of every save, logged. Your weekly digest shows the running total against last month.
One agent. From cancel ticket to subscription update.
Most retention tools hand you a recommendation. Hoop runs the conversation in your helpdesk and writes the accepted save back to Recharge or Skio.
Ticket lands in your helpdesk
A subscriber writes in to cancel. Hoop reads it the moment it hits your queue.
Hoop runs the save conversation
In your brand voice. Asks the right follow-up. Understands what the subscriber actually needs.
The right offer, picked by segment
Tenure, AOV, channel, plan, cancel reason. Hoop picks from your offer library.
Billing updates, in your subscription tool
Pause, frequency change, discount, swap. Applied directly. No copy-paste.
Save logged. Save rate compounds.
Reason, offer, and outcome captured. The next save attempt gets smarter.
How much revenue is sitting in your cancel queue?
Most subscription brands save under 5% of cancellations today. Drop in your numbers and see the revenue you'd capture by lifting save rate to 10% or 15%.
Big impact, small lift on your end.
Setup happens mostly on our side. We handle the integration and the data work, and partner with you on the retention policy. Your team's job is to review and approve before anything goes live, which usually takes about a week from kickoff to first saves.
We handle the connection.
Our team connects your helpdesk and subscription billing tool, then ingests your last 90 days of cancellation history. About 20 minutes of your team's time.
We write the policy with you.
We review your existing offers and propose a starting policy in plain English. You approve it without writing macros or mapping decision trees.
You approve, Hoop runs.
Sandbox first. Your team reviews the first batch of drafts. Once you're confident, we flip to live and Hoop handles every cancel ticket from there.
What brands ask before they book a demo.
There's hidden revenue in your support inbox.
Drop in your work email. We'll run Hoop on three of your real cancel tickets from last week and show you the revenue it would have saved.