Turn every ticket into a
repeat customer.
The AI support agent for Shopify brands that turns your helpdesk into your highest-performing retention channel.
As featured in
Your support is leaving money on the table.
Slow replies lose customers
52% of online shoppers won't wait more than 48 hours for a response. Every hour counts.
Generic AI kills your brand
Robotic, copy-paste replies tell customers you don't care. They don't come back.
Great support drives repeat purchases
Customers with positive support experiences are 3.5x more likely to reorder. Support is retention.
“Hoop is an AI agent that delivers on-brand replies to every customer inquiry directly in your existing helpdesk.”
Works with these helpdesks
AI drafts. Your team sends.
Hoop reads the ticket, pulls real order data from Shopify, and drafts a reply in your brand's voice. Your team reviews and sends. Customers get fast, personal responses that feel human.
Hi, I ordered the blue ceramic vase 3 days ago and haven't received any shipping info yet. Can you help?
Hey Sarah! Your order shipped yesterday via USPS. Here's your tracking: 9400111899230300512. It should arrive by Thursday. Let me know if you need anything else!
- The Bloom Team
20-minute setup
Connect your helpdesk and Shopify. Hoop builds your knowledge base from your ticket history.
Gets smarter every day
Every edit teaches Hoop your voice, your policies, your edge cases. It learns what good looks like.
You stay in control
Start with drafts. Turn on automation only when you're confident. You set the pace.
Start with drafts. Scale to automation.
Hoop earns trust through drafts first. As accuracy builds, turn on automation for the ticket types you're ready for. WISMO first, then returns, then sizing. Your customers get faster replies. Your team focuses on the conversations that matter.
Never maintain a KB again.
Hoop builds your KB from your ticket history and keeps it current. When it spots a gap, it suggests an update. One click to apply.
Loved by support teams
“None of the tools I've used in the past achieved this level. I used to spend 2-3 hours a day on support, now it's 30-45 minutes.”
James
Thunderstick Studio
“Hoop is saving me hours each week responding to repetitive customer questions. It's amazing how it learns our voice over time.”
Courtney Martin
Client Success Coordinator, Elevate Entertainment
Works with your existing tools
Connect your helpdesk and ecommerce stack in minutes.
