The AI support agent for
ecommerce brands on Shopify.
Resolve support tickets instantly, using real-time data from Shopify and your existing tools.
As featured in
Integrates with your ecommerce stack
Hoop resolves complex tickets end-to-end in your ticketing system, instantly 24/7.
From first ticket to full automation
Pick where you want to start
Order status? Returns? Shipping updates? Choose one workflow. Hoop focuses there first.
Hoop learns how you handle it
It reads your ticket history, connects to Shopify and your tools, and studies how your team responds.
Review before anything goes live
Hoop drafts replies for your team to check. Every correction teaches it your voice and policies. Nothing sends without your approval.
Hey, I need to skip my next delivery. Going on vacation and won't be home. Can you pause it for just one month?
Agent processingTurn it on when you're confident
When accuracy hits your threshold, flip the switch. Then pick your next workflow and repeat. You control what's automated and when.
Brands using Hoop
“After extensive research into Gorgias-compatible AI tools, Hoop stands out by a wide margin. It drafts ticket replies using past responses and our FAQ as a knowledge base, and does almost all of it right out of the box. No lengthy manual training required.”
Andrew Costaris
VP of Digital, Partners Coffee
“None of the tools I've used in the past achieved this level of accuracy. I used to spend 2-3 hours a day on support, now it's 30-45 minutes.”
James
Thunderstick Studio
Common questions
Gorgias AI works from templates. Hoop connects directly to Shopify, pulls real order data, and drafts replies using your team's actual tone and policies. It handles complex tickets, not just canned responses.
Hoop pulls real-time data from Shopify, your helpdesk, and connected apps like Recharge, Stripe, and Loop Returns. Order status, tracking info, return eligibility, payment history. It uses real data in every reply.
Yes. Hoop learns your voice from your ticket history and every edit your team makes. It writes like your best agent, using your tone, your policies, and real data from Shopify.
That's why drafts come first. Your team catches anything off before it reaches a customer. Every correction makes Hoop more accurate. And with sandbox mode, you can test automation on real tickets without sending anything live.
About 20 minutes. Connect your helpdesk, Shopify, and any other tools you use. Hoop analyzes your ticket history to learn your most common inquiries, your voice, and your policies. No lengthy training or prompt engineering required.
Hoop integrates with Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail. It works inside your existing helpdesk, so your team doesn't need to learn a new tool.
Provide world-class
customer support.
Book a demo. We'll show you how Hoop handles your most repetitive workflows.