From the creators of Trello

AI Customer Support, Right In Your Inbox

Hoop is your always-on support team — answering customers instantly, working 24/7 from your Gmail inbox, and making sure you never miss a sale.

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Frequently Asked Questions

How quickly can I set up Hoop?

Setup takes less than 5 minutes. Just connect your Gmail with one click, and Hoop automatically starts learning from your previous emails.

How does Hoop learn about my business?

During setup, Hoop scans your recent sent emails to understand how you communicate with customers. It identifies common questions and your typical responses, then suggests an FAQ you can confirm or edit. The whole process takes minutes, not hours.

What happens with complex or sensitive emails?

Hoop only responds to questions it's confident about. Anything unusual, sensitive, or requiring your personal touch gets labeled "Needs Attention" in Gmail and comes straight to you. You always stay in control of important customer relationships.

I already handle emails myself. Why do I need this?

Every hour you spend on routine emails is an hour not spent growing your business. Plus, slow responses lose sales: studies show customers expect replies within six minutes. Hoop ensures you never miss opportunities while freeing you to focus on what matters.

How is Hoop different from Zendesk or Intercom?

Those are complex ticketing systems that take weeks to set up and require training. HoopDesk works right in Gmail, sets up in minutes, and requires zero training. It's built for small businesses, not enterprises.

Will Hoop sound like me or like a robot?

Hoop learns your communication style from your actual emails. Responses match your tone, whether that's warm and friendly or professional and direct. Customers won't know they're talking to AI unless you tell them.