Enterprise-quality support.
Startup-size team.
Growing Shopify brands use Hoop to answer support tickets in a fraction of the time, without sacrificing quality. It learns your voice, pulls info from Shopify, and works with your existing helpdesk.
As featured in
Your time, gone
WISMO is eating your day
90% of your inbox is 'Where's my order?' You're spending hours copy-pasting tracking numbers instead of growing your business.
AI tools that hallucinate
You tried Gorgias AI, ChatGPT, whatever. They make up tracking numbers, invent policies, and embarrass you in front of customers.
Your time, gone
Your support reps are wasting time on basic questions instead of providing strategic support that drives retention and builds customer relationships.
Knowledge trapped in your head
If your best rep left tomorrow, could someone else answer customers the same way? Your knowledge isn't documented. It's scattered across old emails.
Meet Hoop
Hoop sits inside your existing helpdesk. It reads the ticket, pulls real order data from Shopify, and drafts an accurate response in your voice.
Connect your tools
Link your helpdesk + Shopify. 5 minutes. No migration, no IT tickets.
5 minHoop builds your knowledge base
Scans your past emails, website, and product info. Learns how you actually talk to customers.
AutoAccurate drafts, instantly
Real order data. Real tracking numbers. Your voice. Review and send in seconds.
OngoingBefore & After Hoop
Manual Workflow
- 1
Customer asks WISMO
Open Shopify, search order, find tracking, copy number
- 2
Write response
Type generic reply, paste tracking, hope it's right
- 3
Time per ticket
3-5 minutes
With Hoop
Customer asks WISMO
Hoop pulls order status and tracking automatically
Write response
Draft with tracking link, ETA, and carrier info ready
Time per ticket
10 seconds to review
“I went from 2-3 hours a day in the support queue to 30-45 minutes. Hoop pulls the real tracking info and writes it in my voice.”- James, Thunderstick Studio
Works with your existing tools
Use directly on top of Gmail or your existing helpdesk. Pull in realtime data from Shopify.
Gets smarter every day
Hoop learns from every interaction. When you edit a draft, it remembers. When you add a new policy, one click updates your knowledge base.
“As I continue to use the system and train it, it just keeps getting better.”
- James, Thunderstick Studio
Replies that sound like your brand, not AI slop
Hoop is dialed into your brand voice for every interaction.
Dear Valued Customer,
Thank you for reaching out. Your order #12345 is currently in transit. Please allow 3-5 business days.
Best regards,
Customer Support Team
Hey Sarah,
Great news! Your order is on its way to you. Here's your tracking number: USPS 94001118992303005
You can expect it to arrive by Thursday. Let us know if you have any questions in the meantime!
- Neil
Learns from past emails
Analyzes how you've responded before
Adapts to your tone
Casual, formal, friendly. You decide
Flags complex issues
Knows when to escalate to a human
Loved by support teams
“None of the tools I've used in the past achieved this level. The accuracy for the email draft with knowledge is key. I used to spend 2-3 hours a day on support, now it's 30-45 minutes.”
James
Thunderstick Studio
“Hoop is saving me hours each week responding to repetitive customer questions. It's amazing how it learns our voice over time.”
Courtney Martin
Client Success Coordinator, Elevate Entertainment