There's revenue in your helpdesk.
We'll tell you how much.
Brands pour a huge chunk of their budget into acquiring subscribers, and 50 to 70% churn before month 2. This audit shows what that's costing you: your baseline save rate, why subscribers leave, and the annual revenue you could recover.
Free · Read-only access · Works with Gorgias, Zendesk, and Kustomer
What you'll walk away with
Five answers most subscription brands are guessing at today.
Your baseline save rate
The number most brands can't produce on demand: of the customers who wrote in to cancel, how many still had an active subscription at the end of the conversation.
Top cancellation reasons, ranked
Every cancel-intent ticket classified by stated reason, with verbatim customer language. You'll see exactly why subscribers leave, in their words.
Which save offers actually work
Retention rate per offer type. The spread between offers is usually wide, and usually a surprise. Most teams have never seen their version of this table.
How your team responds today
Offer rate, time to first reply, and how often a cancellation closes with no save attempt at all. The gaps are usually process, not people.
A quantified opportunity
What lifting your save rate is worth in retained revenue per year, with the math shown. Conservative, mid, and optimistic cases so you can sanity-check it.
How it works
One short call, one read-only connection, one report.
Grab a time
Drop your work email and pick a 15-minute slot. We'll confirm your helpdesk and subscription setup, and answer anything before you connect.
Connect read-only
Connect to Gorgias, Zendesk, or Kustomer in just a few minutes so Hoop can begin the analysis. Nothing is visible to your coworkers or customers.
Walk through your numbers
We analyze your last 90 days of cancellation tickets and walk you through the full report on a call. The report is yours to keep either way.
Connects read-only to
KustomerFrequently asked questions
How many churned subscribers could you save today? This audit will tell you.
90 days of tickets. One report. Zero cost.