Customer stories

See what changes when every cancellation gets a real conversation.

MoonBrew and Gratsi moved retention into the helpdesk, gave every cancellation a save attempt, and kept their teams firmly in control.

MoonBrew moved cancellations from click-through flows to real save conversations in live chat, reaching a 10% save rate while offer tests continue.

Gratsi gave every cancellation to Nonna, its always-on retention specialist, and preserved more subscriptions without losing the warmth of the brand.

Find the saves hiding in your inbox.

We'll run Hoop on 3 real cancellation tickets and show you what it would have done.